Home Back in Stock Reissues Sale Labels Artists

 

Help

If you are experiencing difficulties using the site, you can contact us by email (joe@downtown304.com) and we will make every effort to resolve the issue as quickly as possible (always within a day).

Pick-ups

We are located at 274 Morgan Ave Studio B-14, Brooklyn NY 11211
 
This address is not a retail store. We are located in an office building and we are not open to the public. We offer pickup service by appointment only for orders that are placed online. Our core hours are Monday through Friday noon to 6pm, but for pick-ups you should call first to confirm our availability. Browsing and shopping are not available in the office. We are never open on weekends.

Return / Refund Policy

Returns are accepted on defective merchandise only. Refunds are issued on returned merchandise for the PRODUCT PRICE only.* Shipping costs can not be refunded. Return shipping cost is the responsibility of the purchaser.

Be sure you are ordering the correct item. We list all tracks (remix names and artists) and catalog numbers. If the details you need to know about the item you are ordering are missing from the site, please call or email us and we will expedite making that information available before you place your order.

Please contact us before returning defective merchandise. In some cases if product is broken or destroyed in shipping we will issue a refund without receiving the return merchandise. This could save on return shipping charges.
*When records arrive broken (this is EXTREMELY RARE), we will usually refund the full purchase price, including shipping costs.

Login problems

Some users have reported having difficulty logging in. This could be a problem related to cookies cached on your computer. Click here to try reseting the site cookies. This will not affect your cookies for other sites and it often resolves a login issue.

Payment

We accept Visa, MasterCard, American Express, PayPal and Money Order for payment. All payments must be made in U.S. Dollars. PayPal address is order@downtown304.com

Privacy Policy

We collect personal information only for the purpose of processing and shipping online orders. This information includes your name, shipping address and phone number, billing address and phone number and your email address for business correspondence. When you choose to pay online with a credit card, we retrieve and store your credit card number on our secure server. There is no web interface for viewing this information and it is stored using a PCI-compliant method. All card details are transmitted using a Java Encryption method with 32-bit security.

Your email address is subscribed to our "New Releases" email automatically when you create an account. You can easily unsubscribe at any time by following a link in the notice.

We never share or sell your personal information to anyone for any reason.
We never share our mailing list.

All order transaction information is attained through a secure interface. The checkout section of our site is SSL secure.

If you find that your personal information is incorrect, you can modify it in the My Account section of the site.